Refund policy
The British Pantry LLC – Refund & Return Policy
We want you to be happy with your order from The British Pantry. If there is a problem with your order, please contact us as soon as possible so we can help.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at owner@thebritishpantryus.com.
Please include:
- Your order number
- A description of the problem
- Photos of the damaged item and packaging, where applicable
After reviewing the issue, we may offer a replacement, store credit, or refund as appropriate.
Food & Perishable Products
Because our products are food items, we generally cannot accept returns of food products once they have been delivered, unless the product is damaged, defective, incorrect, or otherwise qualifies for a refund.
For food-safety reasons, please do not return opened or consumed food products.
Chocolate & Heat Damage
Chocolate and other heat-sensitive products may soften or melt during shipping, particularly during warmer weather. While we take reasonable care when packing orders, we cannot guarantee that chocolate will arrive without some degree of melting or softening caused by transit temperatures.
If you believe your product has been damaged beyond reasonable use during shipping, please contact us with photographs so we can review the situation.
Refunds
If a refund is approved, the refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Cancellations
If you need to cancel an order, please contact us as soon as possible. We will do our best to accommodate cancellation requests before the order has been processed or shipped. Once an order has shipped, cancellation may no longer be possible.
Contact Us
If you have any questions about a refund or your order, please contact us:
The British Pantry LLC
Tennessee, USA
Email: owner@thebritishpantryus.com
We're a small business and want to make things right when something genuinely goes wrong. Please contact us and we'll be happy to help. 🇬🇧🇺🇸