Terms of service
Terms of Service
Last updated: September 24, 2026
Welcome to The British Pantry LLC. These Terms of Service govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to these terms.
1. About Our Store
The British Pantry LLC is a Tennessee-based business offering British food, snacks, sweets, chocolates, drinks, and other imported British products to customers in the United States.
Our website is operated by:
The British Pantry LLC
Tennessee, USA
Email: owner@thebritishpantryus.com
2. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, prices, ingredients, weights, and other information displayed on our website are accurate.
Product packaging and labeling may occasionally change. The product packaging received may differ slightly from photographs shown on our website.
Customers should always check the actual product packaging for ingredients, allergens, nutritional information, expiration or best-before dates, and other product information before consuming a product.
3. Orders
When you place an order through our website, you are making an offer to purchase the products selected.
After placing an order, you will receive an order confirmation by email. An order is not considered accepted until we have processed and/or shipped the order.
We reserve the right to refuse or cancel an order where necessary, including where:
- A product is unavailable
- There is an obvious pricing or listing error
- We suspect fraudulent or unauthorized activity
- We are unable to fulfill the order
If we cancel an order after payment has been taken, you will receive a refund for the amount paid.
4. Prices and Payment
All prices displayed on our website are in U.S. dollars (USD) unless otherwise stated.
Applicable sales taxes will be calculated and displayed during checkout where required.
We accept payment methods made available through our Shopify checkout.
5. Shipping
Orders will be shipped to the address provided by the customer at checkout.
Customers are responsible for ensuring that their shipping information is accurate and complete.
Once an order has been handed to the shipping carrier, delivery times may be affected by circumstances outside our control, including carrier delays, weather, or other transportation issues.
6. Food Products and Allergens
Our products are imported food products and may contain allergens.
Customers are responsible for reviewing the ingredient and allergen information provided on the product packaging before consumption.
If you have a food allergy or dietary restriction, please do not rely solely on information displayed on our website. Contact us if you require additional information before purchasing.
7. Returns, Refunds and Damaged Products
Because we sell food products, we generally cannot accept returns of opened or consumed food products.
If your order arrives damaged, defective, incorrect, or otherwise has a problem, please contact us within 7 days of delivery at:
Please provide your order number and photographs of the product and packaging where appropriate.
If we determine that a refund or replacement is appropriate, we will work with you to resolve the issue.
For full details, please see our Refund & Return Policy.
8. Chocolate and Heat-Sensitive Products
Some products, particularly chocolate and confectionery, may soften or melt during transportation in warm weather.
We take reasonable care when packing orders, but we cannot guarantee that heat-sensitive products will arrive completely unaffected by transit temperatures.
If a product arrives damaged beyond reasonable use, please contact us within 7 days of delivery with photographs so that we can review the situation.
9. Cancellations
If you wish to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped.
Once an order has been shipped, cancellation may no longer be possible.
10. Website Use
You agree to use our website only for lawful purposes.
You must not:
- Use the website for fraudulent purposes
- Attempt to gain unauthorized access to our website or systems
- Interfere with the operation or security of the website
- Copy or reproduce our website content for commercial purposes without permission
11. Intellectual Property
All content on this website, including our business name, logos, photographs, text, graphics, and other materials, belongs to or is licensed to The British Pantry LLC unless otherwise stated.
You may not reproduce, distribute, modify, or commercially use our content without our written permission.
12. Third-Party Services
Our website may use third-party services, including Shopify, payment processors, shipping providers, analytics services, and other providers necessary to operate our store.
Those services may have their own terms and privacy policies.
13. Limitation of Liability
To the extent permitted by applicable law, The British Pantry LLC will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or the purchase or use of our products.
Nothing in these Terms of Service is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.
14. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, website, products, or applicable requirements.
The updated version will be posted on this page with a revised Last Updated date.
15. Governing Law
These Terms of Service are governed by the laws applicable in the State of Tennessee, without regard to conflict-of-law principles, except where applicable law provides otherwise.
16. Contact Us
If you have questions about these Terms of Service, please contact us:
The British Pantry LLC
Tennessee, USA
Email: owner@thebritishpantryus.com